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Managing your account

Profile, preferences and account deletion

Managing your account

Your account area is where you update your profile, choose which notifications reach you, see which AI agents can act for you and close your account. To get there, open the account menu at the bottom of the sidebar, where your name is shown, and choose Account. On a phone, open the menu at the top left to reach the sidebar.

This guide is for people who chat with assistants. If you also build them, the owner account guide covers usage statistics and billing and plans covers subscriptions and credits.

Your profile

The Edit Profile page is where you change your display name, which is shown when you chat with assistants and on any messages you send. Type a new name into Full Name and click Save Changes.

Your email address is shown on the same page but can't be edited, because it is how you sign in. To change it, send us an email.

Notification preferences

Account → Notifications is where you choose which notifications reach you. Everything is on when you start.

There are two kinds, each with its own switch:

  • Help requests: somebody using an assistant you built needs you to step in. If you have never built one, nothing arrives here
  • Updates on your requests: the owner of an assistant has answered a request you made, or it has closed without a reply

Each switch covers your phone and email together, because email is only ever a stand-in for when we cannot reach your phone. Turning a switch off changes nothing about the assistants: a request you have made still gets answered, and the answer is in the chat the next time you open it. Your choice is saved as soon as you flip the switch and applies to every device you use.

Stopping an email without signing in

Every notification email has a link at the bottom to stop that kind of notification. Some mail apps also show their own unsubscribe button at the top of the message, which stops the same thing straight away.

The link opens a page that says what it would stop and asks you to confirm, so nothing changes just because a message was opened or scanned. Confirming flips the same switch as the Notifications page: it stops that kind on your phone as well as by email and leaves the other kind as it was. You can turn it back on there whenever you like.

Sign-in emails, invitations and messages about your account itself have no such link. They are not notifications, and we would have no way to reach you without them.

AI agents with access to your account

Account → Agent Access lists the AI agents you have allowed to act on your behalf, with when each was last used. To stop one, click Revoke access and then Yes, revoke it. It may keep working for a few minutes afterwards.

Theme and appearance

Switch between light and dark mode with the sun/moon button. Signed in, it's on the Theme row of the account menu at the bottom of the sidebar; on the public pages it's in the header. Deputise follows your device's setting until you choose, and remembers your choice on the device you're using.

What data we hold about you

  • Your name and email address
  • The conversations you've had with assistants
  • Sign-in information that keeps you logged in

Our privacy policy has the full picture of what we collect, why, and how it's stored.

Deleting your account

You can permanently delete your account yourself. There's no need to email us.

  1. Go to Account → Manage Account
  2. Scroll down to the Delete Account section and click Delete Account to open the confirmation panel
  3. Check the summary of what will be removed: how many assistants you've built and how many conversations are linked to your account
  4. Type your email address into the box to confirm it's you
  5. Click Delete My Account

You'll be signed out and sent back to the home page. If you have second thoughts before that last click, choose Never Mind; nothing changes until you confirm.

What deletion removes

  • Your profile is anonymised; the privacy policy explains retention exceptions, including safety reports
  • Your conversations with assistants are removed from view
  • Assistants you built are deleted, and the people you shared them with lose access
  • Sign-in sessions and login methods linked to your account are deleted
  • An active subscription is cancelled

This is permanent. Once your account is deleted we can't bring it back.

Getting help

If anything in your account doesn't look right, raise a ticket from Support in the sidebar or drop us an email.