Terms of Service
Terms governing access to and use of the Deputise platform.
Terms of Service
Deputise Ltd
Effective date: August 30, 2026 Last updated: August 30, 2026
1. Introduction
These Terms of Service ("Terms") govern your access to and use of our website, the Deputise platform, API, and all related services (collectively, the "Service") provided by Deputise Ltd, a company registered in England and Wales with company number 17082681, with its registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("Deputise", "we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
We reserve the right to amend these Terms at any time. Material changes will be notified to you via the Service or by email at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to any changes, you must stop using the Service and close your account.
2. The Service
Deputise is a platform that lets a person (the "owner") create and configure an AI-powered assistant ("Assistant") and share it privately with people they choose. An Assistant answers questions within the scope its owner gives it, and escalates a question to that owner when the person asking asks for a human.
Assistants are not published or listed anywhere, and cannot be found by searching. An Assistant reaches another person only when its owner sends that person an invitation by email. There is no directory and no browsing.
Deputise is a platform provider. We do not guarantee the quality, accuracy, reliability, or fitness for purpose of any Assistant or its outputs.
3. Eligibility and Account Registration
3.1 Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement.
3.2 Account Registration
To access certain features, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Keep your account information up to date
- Maintain the security and confidentiality of your login credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorised use of your account
We reserve the right to suspend or terminate accounts that we reasonably believe contain inaccurate information, have been compromised, or are being used in violation of these Terms.
One person or entity may not maintain more than one account without our prior written consent.
4. Acceptable Use
4.1 General Restrictions
You agree not to:
- Use the Service in violation of any applicable law or regulation
- Infringe or violate the intellectual property, privacy, publicity, or other rights of any third party
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service (except to the extent permitted by applicable law)
- Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure
- Circumvent any access controls, rate limits, or security features of the Service
- Use the Service to transmit malware, viruses, or other harmful code
- Harvest, scrape, or collect user data without consent
- Use the Service to send unsolicited communications (spam)
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Use the Service for any purpose that is fraudulent, deceptive, or misleading
4.2 AI-Specific Restrictions
You agree not to use the Service, or any Assistant, to:
- Generate, distribute, or facilitate content that is unlawful, hateful, violent, discriminatory, defamatory, or that promotes self-harm
- Create or deploy Assistants that engage in deceptive practices, including Assistants that mislead users about their AI nature
- Use Assistants for real-time biometric identification or categorisation of individuals in publicly accessible spaces
- Deploy Assistants for social scoring, manipulation of human behaviour through subliminal techniques, or exploitation of vulnerabilities of specific groups
- Generate synthetic media (deepfakes) intended to deceive, without appropriate labelling
- Provide individualised medical, legal, financial, or other regulated professional advice through Assistants without appropriate qualifications, disclaimers, and human oversight
- Process personal data through Assistants in a manner that violates applicable data protection laws
- Use Assistants in any manner classified as a prohibited practice under the EU AI Act (Regulation (EU) 2024/1689)
We publish and update an Acceptable Use Policy that supplements this section. In the event of a conflict, the Acceptable Use Policy shall prevail on matters of permitted and prohibited uses.
4.3 Compliance Responsibility
Owners are solely responsible for ensuring that their Assistants comply with all applicable laws and regulations, including data protection laws, consumer protection laws, the EU AI Act, and any sector-specific regulations relevant to their Assistant's domain. Deputise does not review or approve Assistants for legal compliance and makes no representation that any Assistant is compliant with any particular legal requirement.
5. Terms for Assistant Owners
5.1 Sharing Assistants
Owners may share their Assistants by inviting named people by email, subject to these Terms and any guidelines we publish. By sharing an Assistant, you represent and warrant that:
- You have all necessary rights, licences, and permissions to the content, data, and configurations comprising your Assistant
- Your Assistant does not infringe the intellectual property or other rights of any third party
- Your Assistant complies with all applicable laws and regulations
- Any description of your Assistant's capabilities and limitations that you give the people you invite is accurate and not misleading
5.2 Owner Responsibilities
As an owner, you are responsible for:
- The behaviour, outputs, and consequences of your Assistants
- Reviewing the questions your Assistant escalates to you and the conversations they came from, and changing its configuration when it gets something wrong
- Answering the questions your Assistant escalates to you
- Keeping your Assistant's configuration accurate and lawful as circumstances change
- Complying with transparency requirements, including clearly disclosing that users are interacting with an AI system
5.3 Content Review
We reserve the right (but have no obligation) to review, moderate, refuse, or remove any Assistant or content that we believe, in our sole discretion, violates these Terms, our Acceptable Use Policy, or applicable law, or that poses a risk to users, third parties, or the platform.
A person using an Assistant may report an Assistant's output to us for review where the output was produced in a conversation they took part in, and an owner may do the same for a conversation their Assistant escalated to them. We may review the reports we receive. A report may be made only in good faith and must describe what the reporting user believes is wrong with the output. A report cannot be withdrawn once it has been submitted.
We record a decision on each report we review. Upholding a report means we consider the reported output to be in breach of these Terms, our Acceptable Use Policy, or applicable law, or otherwise to pose a risk; dismissing a report means we do not. A decision is a record of our assessment of the reported output at the time of review. It is not a determination of any person's legal liability, it does not oblige us to take any further step, and it may be revisited if we later see reason to.
Where we uphold a report, or where we otherwise consider it necessary to protect users, third parties, or the platform, we may take any step available to us under these Terms in respect of the reported Assistant and the account behind it. Those steps include suspending or removing the Assistant, restricting who may access it, requiring the owner to change it, and suspending or terminating the account under Section 14. We may take any of those steps, or none of them, at our discretion, and no step follows automatically from a report being upheld.
We do not undertake to notify the reporting user, the owner, or any other person of a report or of the decision recorded on it, though we may do so where we consider it appropriate or where the law requires it. Reports and the decisions recorded on them are retained as set out in our Privacy Policy.
Where we suspend an Assistant or the account behind it under this Section, we will tell the owner what we have done and the reason for it, by email to the address on the account. If you think we have got it wrong, write to safety@deputise.ai and tell us why. A person reads that mailbox and will look at what we did again. There is no separate appeal process and no form to complete.
6. Terms for People Using an Assistant
6.1 Using an Assistant
As a person using an Assistant, you acknowledge and agree that:
- Assistants are AI-powered tools that may produce inaccurate, incomplete, or inappropriate outputs
- You should not rely on Assistant outputs for consequential decisions without independent verification and, where appropriate, professional advice
- Your interactions with Assistants may be logged and processed in accordance with our Privacy Policy
6.2 Feedback
You may give us feedback about an Assistant. Feedback must be honest, accurate, and not abusive.
You may also report an Assistant's output to us for review. Section 5.3 sets out how we handle reports and what we may do about a reported Assistant.
7. Fees and Payment
7.1 Subscription Fees
Some features of the Service require a paid subscription, which you pay to Deputise. No fee is payable by one user to another. Where applicable:
- Prices will be displayed before you commit to a purchase or subscription
- All fees are stated in GBP unless otherwise indicated, and are exclusive of VAT or other applicable taxes unless stated otherwise
- We accept payment via the methods displayed at checkout (processed by our third-party payment provider)
- You authorise us to charge your chosen payment method for all applicable fees
- For subscriptions, you consent to recurring charges at the applicable interval until you cancel
7.2 Refunds and Cancellations
Subscription cancellations take effect at the end of the current billing period. You will retain access to the Service until the end of the period you have paid for.
Refund eligibility depends on the circumstances and the applicable consumer protection laws in your jurisdiction. If you are a consumer in the UK or EU, your statutory rights are not affected by these Terms (see Section 16).
If you believe you are entitled to a refund, contact us at support@deputise.ai.
7.3 Price Changes
We may change the fees for the Service at any time. For subscription services, price changes will take effect at the start of the next billing period following notice. We will give you at least 30 days' notice of any price increase.
7.4 Taxes
You are responsible for any taxes applicable to your use of the Service. We will collect and remit taxes where required by law.
8. Intellectual Property
8.1 Our Intellectual Property and Licences to Use
The Service, including its software, design, trademarks, logos, documentation, and all other proprietary materials, is owned by or licensed to Deputise Ltd and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except as expressly set out below.
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. Where an owner invites you to use an Assistant, that owner grants you a limited, non-exclusive, non-transferable, revocable licence to use that Assistant for the purpose for which you were invited. Neither licence transfers ownership of any intellectual property.
8.2 Your Content
You retain all intellectual property rights in the content you submit to the Service ("Your Content"), including Assistant configurations, training data, prompts, instructions, and any other materials you upload or create.
By submitting Your Content to the Service, you grant Deputise a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, display, and distribute Your Content solely for the purposes of operating, providing, and improving the Service, and for delivering your Assistant to the people you have invited. This licence continues for the duration your content remains on the platform, and terminates when you delete your content or account, except to the extent that:
- Retention is required for legal compliance or legitimate dispute resolution
- Cached or archived copies exist in routine backups (which will be purged in accordance with our standard retention schedule)
- Content forms part of a report made under Section 5.3, which we retain for the period set out in our Privacy Policy even where the account behind it has since been closed
8.3 Feedback
If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without obligation to you.
8.4 DMCA and IP Complaints
We respect the intellectual property rights of others. If you believe that content on the Service infringes your intellectual property rights, please contact us at legal@deputise.ai with:
- A description of the copyrighted work or other intellectual property you claim has been infringed
- A description of the material you claim is infringing and its location on the Service
- Your contact information
- A statement that you have a good faith belief that the use is not authorised
- A statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act on their behalf
- Your physical or electronic signature
We will respond to valid notices in accordance with the U.S. Digital Millennium Copyright Act (DMCA), the UK Copyright, Designs and Patents Act 1988, and the EU Copyright Directive, as applicable.
9. AI-Generated Content and Outputs
9.1 No Guarantee of Accuracy
AI-generated outputs provided through the Service are produced by third-party AI models and are not guaranteed to be accurate, complete, current, reliable, or free from bias. Deputise does not endorse, verify, or take responsibility for any specific output generated by any Assistant.
9.2 Ownership of Outputs
Ownership of AI-generated outputs is a developing area of law. To the extent permitted by applicable law, outputs generated through your use of an Assistant are considered to be owned or controlled by you (the user who prompted the output), subject to any applicable third-party AI model provider terms. Neither Deputise nor the Assistant's owner claims ownership of outputs generated for you, except where the output incorporates the owner's proprietary content as part of the Assistant's design.
9.3 Responsibility for Use
You are solely responsible for how you use AI-generated outputs, including ensuring that your use complies with applicable laws, does not infringe third-party rights, and is appropriate for your intended purpose.
10. API Terms
10.1 API Access
We provide access to the Service through an Application Programming Interface ("API"). Use of the API is subject to these Terms and any additional API documentation or guidelines we publish.
The API lets an AI agent act on your account. What it may do is what you approved, and it can do nothing else. Each permission it asks for is listed before you approve, and you approve or refuse them as a set. The permissions you can grant cover:
- Starting, reading, and continuing your own conversations with Assistants
- Reading and replying in a conversation between one of your Assistants and a person you invited, once that conversation has escalated a question to you
- Creating and configuring your Assistants, and inviting people to them
- Reading the facts recorded for your Assistants, which can include private details such as a password or an address
- Replacing those facts
- Seeing the communication profiles available to you
- Changing how your Assistants speak, both by default and to one invited person in particular
- Reading the name and email address of the people you have invited to an Assistant and of the people whose questions were escalated to you
- Answering the questions escalated to you
- Rating an Assistant's output and reporting it for review
- Reading your credit balance and what it currently allows
You authorise an AI agent by granting it the permissions it asks for, and you are responsible for everything it does on your account as though you had done it yourself. A message it sends is charged as any other message is, so an answer from an Assistant you own spends your credits. Your account settings show which AI agents hold access, and you may revoke any of them at any time. Revoking one stops it obtaining further access, though it may keep working for a few minutes afterwards.
10.2 API Restrictions
In addition to the general restrictions in Section 4, you agree not to:
- Exceed any rate limits or usage quotas we impose
- Use the API to build a competing product or service
- Redistribute API access to third parties without our prior written consent
- Use the API in a way that could damage, disable, or impair the Service
10.3 API Changes
We may modify, deprecate, or discontinue the API (or any part of it) at any time. We will use reasonable efforts to provide advance notice of material changes, but are not obligated to maintain backward compatibility.
10.4 Liability
We bear no responsibility for any damages or losses resulting from your use of the API or any third-party product or service that accesses the Service through the API.
11. Data Protection
Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
Where you act as a data controller and Deputise processes personal data on your behalf (for example, where your Assistant processes end-user personal data), our Data Processing Agreement ("DPA") applies automatically and forms part of these Terms. You are responsible for ensuring that you have a lawful basis for any personal data processing that occurs through your use of the Service.
12. Disclaimers and Limitation of Liability
12.1 Service Provided "As Is"
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, secure, error-free, or free from viruses or other harmful components, or that any defects will be corrected.
12.2 AI Disclaimer
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR USEFULNESS OF ANY AI-GENERATED OUTPUT. AI MODELS MAY PRODUCE OUTPUTS THAT ARE INCORRECT, MISLEADING, BIASED, OR HARMFUL. YOU USE AI-GENERATED OUTPUTS AT YOUR OWN RISK.
12.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- Deputise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or in connection with these Terms or the Service, regardless of the theory of liability
- Deputise's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you to Deputise in the 12 months preceding the event giving rise to the claim, or (b) £100
- Deputise shall not be liable for any actions, content, outputs, or omissions of any user, any Assistant, or any third-party AI model provider
12.4 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 (UK) or equivalent consumer protection legislation
13. Indemnification
You agree to indemnify, defend, and hold harmless Deputise Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Your use of the Service
- Your Content, including any Assistant you create or share
- Your breach of these Terms or any applicable law
- Your infringement of any third-party rights
- Any dispute between you and another user of the Service
14. Suspension and Termination
14.1 Termination by You
You may close your account at any time through the account settings or by contacting us at support@deputise.ai. Upon account closure, your right to use the Service ceases immediately, subject to any outstanding payment obligations.
14.2 Suspension and Termination by Us
We may suspend or terminate your access to the Service, in whole or in part, at any time and without prior notice if:
- You breach these Terms or any applicable law
- We reasonably believe your account has been compromised
- Your use of the Service poses a risk to other users, third parties, or the platform
- We are required to do so by law or regulatory order
- We discontinue the Service or any material part of it (in which case we will provide reasonable notice where practicable)
Where we suspend an account under this Section for a reason particular to that account, we will tell you what we have done and the reason for it, by email to the address on the account, whether or not a report preceded it. If you think we have got it wrong, write to safety@deputise.ai and tell us why. A suspension can be lifted, and we will tell you if we lift it.
14.3 Effect of Termination
Upon termination:
- Your licence to use the Service is immediately revoked
- We may delete your account data in accordance with our Privacy Policy and data retention schedule
- Any outstanding fees remain payable
- Provisions of these Terms that by their nature should survive termination will continue in effect, including Sections 8 (Intellectual Property), 9 (AI-Generated Content), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), and 17 (Governing Law)
15. Dispute Resolution Between Users
Deputise is a platform provider. Disputes arising between an owner and a person they have invited regarding Assistants or content should be resolved directly between the parties. We may, at our discretion, provide mediation tools or processes, but are not obligated to do so and are not responsible for the outcome of any dispute.
We reserve the right to take action (including suspending accounts or removing content) in response to disputes where we believe there is a violation of these Terms or a risk to the platform.
16. Consumer Rights
If you are a consumer (an individual acting for purposes outside your trade, business, craft, or profession), nothing in these Terms affects your statutory rights under applicable consumer protection laws, including:
- UK: the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Consumer Protection from Unfair Trading Regulations 2008
- EU: the Consumer Rights Directive (2011/83/EU), the Unfair Contract Terms Directive (93/13/EEC), and applicable national consumer protection legislation
- Australia: the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)
Where these Terms conflict with your mandatory statutory rights, your statutory rights shall prevail.
16.1 Right of Withdrawal (UK and EU Consumers)
If you are a consumer in the UK or EU, you have the right to cancel a purchase within 14 days of the date of purchase without giving any reason ("cooling-off period"). To exercise this right, contact us at support@deputise.ai.
If you have accessed or used the digital content or service during the cooling-off period with your prior express consent and acknowledgement that you lose your right of withdrawal, the right of withdrawal will not apply.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that:
- If you are a consumer resident in the EU, you may bring proceedings in your country of residence and you benefit from any mandatory consumer protection provisions of the law of your country of residence
- If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your part of the United Kingdom
- Nothing in this section limits either party's right to seek interim or injunctive relief in any court of competent jurisdiction
17.1 Alternative Dispute Resolution
If you are a consumer in the UK or EU, an alternative dispute resolution body may be able to consider your dispute without you going to court. Your national consumer authority can tell you which bodies operate in your country and how to bring a dispute to one.
18. General Provisions
18.1 Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Agreement, and any other policies incorporated by reference, constitute the entire agreement between you and Deputise relating to the Service.
18.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
18.5 Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government action, internet or telecommunications failures, or third-party service provider outages.
18.6 Notices
Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@deputise.ai.
19. Contact Us
If you have questions about these Terms, contact us at:
Deputise Ltd 71-75 Shelton Street Covent Garden London WC2H 9JQ
Email: legal@deputise.ai