Managing Your Account

This guide covers usage, spending, and assistant management for owners. Use the account guide for profile, notification, appearance, and account deletion instructions, and billing and plans for subscriptions and credits.

Your profile

Your display name identifies you to people using your assistants and appears on your replies. See your profile to change it.

Notification preferences

Use Account → Notifications to choose whether you receive help requests and updates on requests you make. The notification guide explains the switches and email unsubscribe links.

If you turn help requests off, requests still appear in the app and lapse after 48 hours without a response. Check them regularly, or disable the assistant if you cannot respond.

Usage statistics

The Usage page shows totals across your assistants when you have an active subscription:

Assistants you have built
Active users: distinct people with access to your assistants, rather than people online now
Chats started with your assistants
Messages received and responses sent

A separate section shows your own chats and messages, plus invitations you have sent that are still pending and have not expired. These totals do not require a subscription.

Spend and transactions

The Spend page shows credit movements in date order. On wider screens, a Spend History chart offers 1W, 30D, 90D, and 1Y views.

Transactions include:

Added credits from monthly resets, upgrades, or credit packs
Used credits from assistant responses or refunded credit packs
Adjustments made to your balance

Usage entries identify the assistant and person involved where available. Your own usage is labelled “Training and testing [assistant name]”. See billing and plans for response costs and monthly resets.

Managing your assistants

Find your assistants under Built by you.

Enabling and disabling assistants

Open the assistant's Settings using the gear icon, change Enabled, and save. A disabled assistant cannot answer in new or existing conversations. Its configuration stays available so you can re-enable it later.

Tier limits and disabled assistants

Your plan limits the number of enabled assistants. To enable another at the limit, disable one or upgrade. A downgrade can disable assistants that exceed the new limit; see downgrading.

Deleting your account

Follow the account deletion instructions. For owners, deletion also removes your assistants from use, hides conversations with them, cancels pending invitations, and clears your credit balance.

Subscription billing must stop before deletion can complete. If cancellation cannot be confirmed, deletion stops and your account remains available so you can try again. A subscription scheduled to end later is cancelled immediately when deletion succeeds.

If you only want to stop paying, cancel your subscription instead. Deletion is permanent. The privacy policy explains retention periods and exceptions, including safety reports.

Getting help

Paid plans include support tickets. You can also email support.

If an answer stops early

See interrupted responses for how partial answers affect your credits.