Managing your account
Usage, spending and assistant management for owners. For your profile, notifications, appearance and deleting your account, see the account guide; for subscriptions and credits, see billing and plans.
Your profile
Your display name identifies you to people using your assistants and appears on your replies. Change it under your profile.
Notification preferences
Account → Notifications controls whether you hear about help requests and about updates on requests you make yourself. The notification guide explains the switches and the unsubscribe links in emails.
If you turn help requests off, requests still appear in the app and lapse after 48 hours without a response. Check them regularly, or disable the assistant if you cannot respond.
Usage statistics
The Usage page shows totals across your assistants while you have an active subscription:
- Assistants you have built
- Active users: the people with access to your assistants, not the people online now
- Chats started with your assistants
- Messages received and responses sent
A separate section, which needs no subscription, shows your own chats and messages and the invitations you have sent that are still pending.
Spend and transactions
The Spend page lists credit movements in date order. On wider screens, a Spend History chart offers 1W, 30D, 90D and 1Y views.
Transactions include:
- Credits added by monthly resets, upgrades or credit packs
- Credits used by assistant responses, or removed by refunded credit packs
- Adjustments to your balance
Usage entries identify the assistant and person involved where available. Your own usage is labelled as training and testing, naming the assistant where there is one. See credit basics for response costs and monthly resets.
Managing your assistants
Your assistants are listed under Built by you on your assistants, and in the sidebar.
Enabling and disabling assistants
Choose Settings from the assistant's menu, change Enabled, and save. A disabled assistant cannot answer in new or existing conversations. Its configuration stays, so you can re-enable it later.
Tier limits and disabled assistants
Your plan limits the number of enabled assistants. To create or enable another at the limit, disable one or upgrade. A downgrade can disable assistants that exceed the new limit; see downgrading.
Deleting your account
Follow the account deletion instructions. For owners, deletion also removes your assistants from use, hides conversations with them, cancels pending invitations and clears your credit balance.
Billing must stop before deletion can complete. If your subscription cannot be cancelled, deletion stops and your account remains so you can try again. A subscription already scheduled to end is cancelled immediately when deletion succeeds.
If you only want to stop paying, cancel your subscription instead. Deletion is permanent. The privacy policy explains retention periods and exceptions, including safety reports.
Getting help
Paid plans include support tickets. You can also email support. If an answer stops early, interrupted responses explains how partial answers affect your credits.