Managing your account

Your account area is where you keep your profile up to date, see how your assistants are being used, track what you're spending, and — if you ever need to — close everything down. You can get to it from the account menu at the top of the page at any time.

This guide is for builders. If you're after the basics on profile editing or closing a chat-only account, the user-facing guide covers that. For anything to do with plans, credits, or paying for things, head over to Billing and Plans — there's a full guide there and we won't repeat it here.

Your profile

The Edit Profile page lets you update your display name. This is the name shown to anyone who chats with one of your assistants and on any messages you send back to them, so it's worth picking something they'll recognise.

To change it, type a new name into the Full Name field and click Save Changes. You'll see a confirmation as soon as it's saved.

Your email address is shown on the profile page but you can't edit it — it's tied to how you sign in. If you need to change the email on your account, send us an email and we'll help sort it out.

Usage statistics

The Usage page is where you can see how your assistants are doing in the wild. There are two sets of numbers — one about the people using your assistants, and one about your own activity.

How people use your assistants

If you have an active subscription, you'll see a section showing the bigger picture across everything you've built:

Assistants — the number of assistants you've built and published
Active users — how many distinct people are currently chatting with your assistants
Chats — total chats started with your assistants by all users
Messages received — questions and replies your assistants have received
Responses sent — replies your assistants have sent back

These figures cover all your assistants combined, so they're useful for spotting whether your work is being used and how busy things are getting. If a number looks lower than you'd expect, it's often a good prompt to revisit your assistants — maybe an invitation hasn't been accepted, or someone's been told the wrong thing and stopped using it.

Your own activity

You'll always see a second section about your own use of assistants — this is independent of any subscription:

Chats — chats you've started yourself, including any test conversations with assistants you're building
Messages sent — messages you've sent across all your chats
Open invitations — invitations you've sent to other people that haven't been accepted yet

The "open invitations" number is handy if you've shared an assistant with someone who hasn't picked it up yet — it might be worth a nudge.

Spend and transactions

The Spend page gives you a full history of credit movements on your account. It's the place to look if you're trying to work out where your credits have gone or whether a top-up landed.

The chart

On a wide enough screen, you'll see a Spend History chart at the top of the page. You can switch between 1W, 30D, 90D, and 1Y views to spot trends. If your numbers have crept up since you added a new assistant, this is usually where you'll see it first.

The transaction list

Below the chart you'll see every credit transaction in date order. Each row shows what happened, when, and the amount. There are three types:

Added credits — credits added through a monthly reset, a top-up purchase, or an upgrade
Used credits — credits consumed by a conversation with one of your assistants
Adjustment — any manual correction we've made to your balance

For a "Used credits" row, we try to give you helpful context:

If it was you using your own credits to test or train an assistant, you'll see "Training and testing [assistant name]"
If it was someone else chatting, you'll see who they are and which assistant they were talking to
If we don't know which assistant was involved (rare), the entry just shows the amount

That breakdown is useful for working out which of your assistants is the most expensive to run, or whether one particular user is doing the bulk of the chatting.

For everything to do with how credits work, why the balance moves, and how to top up — see Billing and Plans.

Managing your assistants

Your assistants aren't managed from the account section itself — that lives over in the Assistant Builder page. Two things are worth flagging from an account-management point of view though:

Enabling and disabling assistants

You can disable an assistant without deleting it. A disabled assistant can't be used in conversations and won't reply to anyone, but it still shows up in your list and can be re-enabled later.

To toggle this:

Go to your Assistant Builder page
Click the gear icon next to the assistant you want to change
Toggle the Enabled switch and save

This is the right tool when you want to pause an assistant — for example, if you're rebuilding it, if it's confusing people, or if you've moved up in the world and need to free up a slot under your plan's limit.

Tier limits and disabled assistants

Your plan has a limit on how many enabled assistants you can have at once. If you downgrade to a tier with a lower limit, the least recently used assistants are disabled automatically when the downgrade takes effect — they aren't deleted, so you can re-enable them later if you upgrade again. The full mechanics are in Billing and Plans.

Deleting your account

If you decide Deputise isn't for you, you can permanently delete your account yourself from the account area. There's no need to contact us first.

Before you start, it's worth being clear on what this does — it's quite a bit more than just signing out.

What happens when you delete your account

Your profile is anonymised — your name and email are removed from our records, so we no longer hold personal information about you
All your assistants are removed — anyone you've shared them with will no longer be able to use them
Conversations are removed from view — both the chats you've had yourself and the chats other people have had with your assistants
Pending invitations are expired — any invitations you've sent that haven't been accepted are cancelled
Your credit balance is zeroed
Sign-in sessions and login methods are deleted — you'll be signed out everywhere
If you have an active subscription, it's cancelled automatically — including the Stripe side of things

This is permanent. Once it's done we can't bring the account back, so don't start the process unless you're sure.

How to delete your account

Go to Account → Manage Account
Scroll to the bottom, where you'll find the Delete Account section
Click Delete Account to expand the confirmation panel
Read the summary — you'll see exactly how many assistants and conversations will be removed, and a note if you have an active subscription that's about to be cancelled
Type your email address into the box to confirm it really is you
Click Delete My Account

Once it completes you'll be signed out and sent back to the home page.

What about your subscription?

If you have an active subscription when you delete your account, we cancel it for you as part of the process — both on our side and with Stripe. You don't need to cancel it separately first.

That said, if you're only deleting because you want to stop paying, cancelling the subscription on its own (from Manage Account) is usually the better choice. That keeps your account, your assistants, and your history intact in case you ever come back. See Billing and Plans for how cancellation works.

Changing your mind

If you start the deletion process and have second thoughts, just click Never Mind before you confirm — nothing is changed until you type your email and click the final button.

Getting help

If something in your account doesn't look right, or you'd like a hand with anything that isn't covered here, send us an email and we'll take a look. If you're on a paid tier you can also raise a support ticket from inside the app — see Troubleshooting for how to do that.