Billing and plans

Billing and plans

How Deputise's plans work, what each tier gives you, and how to subscribe, upgrade, downgrade and cancel. For everything else about your account, see managing your account.

Plan overview

Owners choose from four tiers. The tier decides how many enabled assistants you can run, how many chat credits you get each month, whether you can use the Premium AI model and what support you get.

Pricing

Prices are per month, charged in your local currency: GBP for GB residents, EUR for eurozone countries and USD for the rest of the world.

The pricing page has the public comparison.

Subscribing for the first time

If you don't yet have a subscription, you'll be sent to the subscribe page when you try to do something that needs one, such as creating an assistant.

1. Compare tiers on the pricing page, or go straight to subscribe
2. Pick a tier
3. Read and accept the terms and conditions
4. Choose Get Started for Free, or Subscribe for a paid tier

Free activates immediately and your monthly credits are added to your balance. A paid tier takes you to a Stripe checkout page for your payment details. Once payment is confirmed, Stripe sends you back to a confirmation page, your subscription is active and your monthly credits are added.

Upgrading

Upgrade from Account → Manage Account, unless a downgrade or cancellation is pending.

Between paid tiers:

• The change takes effect immediately
• The new tier's monthly allowance is added to the credits you already have
• Your renewal date does not change
• Your card is charged a prorated amount through Stripe

Upgrading from Free goes through Stripe checkout, starts a new billing period and sets your balance to the new tier's allowance. After that, upgrades happen without re-entering payment details.

Downgrading

A downgrade is scheduled for the end of your current billing period. You keep your current tier until your renewal date.

1. Go to Account → Manage Account
2. Choose Downgrade on the tier you want to move to
3. Confirm the downgrade

At the period end, your tier and monthly credit allowance change to the new ones. If you have more enabled assistants than the new tier allows, the ones you updated least recently are disabled to bring you within the limit. They aren't deleted, so you can re-enable them if you upgrade again.

To cancel a pending downgrade, choose Keep Current Plan on the Manage Account page. Your tier and renewal date are unchanged.

Cancelling

Cancel a paid subscription with Cancel Subscription on Account → Manage Account. As with a downgrade, you keep access until the end of your current billing period. Until then your assistants stay live, your credits stay available and you can choose Restore Subscription to undo the cancellation.

When the period ends, assistants beyond the Free plan's limit are switched off and Premium assistants move to the Standard model. Manage Account lists the assistants that were switched off. You can subscribe again later.

You cannot schedule a downgrade while a cancellation is pending. Restore the subscription first if you want to change tier.

Credit basics

Credits are spent each time one of your assistants sends a response, whether to someone you shared it with or in your own test chats.

• Standard AI model: 1 credit per response
• Premium AI model: 2 credits per response
• Image attachments and web search: 2 credits each, added to a response that uses them

So a Premium response that read an image and searched the web costs 6 credits. A capability that is switched on but not used in a response adds nothing.

Setting up and editing assistants through the setup chat is included up to a daily allowance; beyond it, each setup message costs 1 credit. Previewing a communication style costs 1 credit.

Your monthly allowance is set by your tier and resets on your subscription anniversary. Unspent allowance doesn't carry over. Credits you buy are a separate pot; see buying extra credits.

Spend and transactions shows how credits move day to day.

Interrupted responses

A response is charged once the assistant starts sending answer text, even if the connection then drops. If no answer text was sent, the reserved credits are returned. Contact support if your balance does not reflect this.

What happens when credits run out

• At 0 you enter a short grace period. Existing conversations can keep going briefly, but new conversations can't be started
• At -10 all assistant usage is blocked until your monthly reset arrives or you buy a credit pack

A yellow warning banner appears once your balance drops to 10 credits or fewer, and a red one when it reaches zero.

If you need credits before your reset date, upgrading gives you the higher tier's allowance straight away: added to what you have left if you upgrade from Basic or Standard, or replacing your balance if you upgrade from Free. Pro has nothing higher to upgrade to. On any paid tier, including Pro, you can also buy a credit pack.

Buying extra credits

A credit pack adds 500 credits for £10, $13 or €12. On a paid tier, choose Buy Credits on Account → Manage Account, or from the warning banner once your balance reaches zero. Free doesn't offer the pack; subscribe to a paid tier to get more credits.

Bought credits are a separate pot from your monthly allowance. They don't expire and aren't touched by the monthly reset. Your allowance is spent first.

Premium models

The Premium model can help with complex tasks, but may be slower and costs twice the base credits. You choose Standard or Premium per assistant from its settings.

• Free can't use Premium; the option is unavailable in assistant settings
• Basic, Standard and Pro can switch any assistant between the two
• Downgrading to Free switches Premium assistants to Standard at the period end. Those within the Free enabled limit carry on answering; test them after the change. Switching back to Premium is a manual step once you're on a paid tier again

See choosing Premium or Standard AI for advice on which to pick.

Where to manage all this

• Manage Account shows your plan and lets you change tier, cancel, restore, buy credits and, through Manage Billing, update your billing details. If a payment fails and your plan ends, it offers Update Payment Details to pick the plan up again
• Spend lists credits added, used and adjusted, with a chart over time
• The pricing page compares tiers
• The subscribe page is the first-time flow

If anything looks wrong, such as a charge you don't recognise, credits that didn't reset or an unexpected downgrade, raise a support ticket.