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Terms and Conditions

Terms governing access to and use of the Deputise platform.

Terms of Service

Deputise Ltd

Effective date: March 15, 2026 Last updated: March 15, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website at https://deputise.ai, the Deputise platform, API, and all related services (collectively, the "Service") provided by Deputise Ltd, a company registered in England and Wales with company number 17082681, with its registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("Deputise", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

We reserve the right to amend these Terms at any time. Material changes will be notified to you via the Service or by email at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to any changes, you must stop using the Service and close your account.

2. The Service

Deputise is a platform that enables users to create, configure, publish, discover, and interact with AI-powered chatbot assistants ("Assistants"). The Service operates as a marketplace connecting users who create Assistants ("Creators") with users who consume or interact with Assistants ("Consumers"). Some users may act in both capacities.

Deputise is a platform provider. We facilitate interactions between Creators and Consumers but are not a party to the transactions between them except as expressly stated in these Terms. We do not guarantee the quality, accuracy, reliability, or fitness for purpose of any Agent or its outputs.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

3.2 Account Registration

To access certain features, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Keep your account information up to date
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that we reasonably believe contain inaccurate information, have been compromised, or are being used in violation of these Terms.

One person or entity may not maintain more than one account without our prior written consent.

4. Acceptable Use

4.1 General Restrictions

You agree not to:

  • Use the Service in violation of any applicable law or regulation
  • Infringe or violate the intellectual property, privacy, publicity, or other rights of any third party
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service (except to the extent permitted by applicable law)
  • Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure
  • Circumvent any access controls, rate limits, or security features of the Service
  • Use the Service to transmit malware, viruses, or other harmful code
  • Harvest, scrape, or collect user data without consent
  • Use the Service to send unsolicited communications (spam)
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Service for any purpose that is fraudulent, deceptive, or misleading

4.2 AI-Specific Restrictions

You agree not to use the Service, or any Agent on the platform, to:

  • Generate, distribute, or facilitate content that is unlawful, hateful, violent, discriminatory, defamatory, or that promotes self-harm
  • Create or deploy Assistants that engage in deceptive practices, including Assistants that mislead users about their AI nature
  • Use Assistants for real-time biometric identification or categorisation of individuals in publicly accessible spaces
  • Deploy Assistants for social scoring, manipulation of human behaviour through subliminal techniques, or exploitation of vulnerabilities of specific groups
  • Generate synthetic media (deepfakes) intended to deceive, without appropriate labelling
  • Provide individualised medical, legal, financial, or other regulated professional advice through Assistants without appropriate qualifications, disclaimers, and human oversight
  • Process personal data through Assistants in a manner that violates applicable data protection laws
  • Use Assistants in any manner classified as a prohibited practice under the EU AI Act (Regulation (EU) 2024/1689)

We may publish and update an Acceptable Use Policy that supplements this section. In the event of a conflict, the Acceptable Use Policy shall prevail on matters of permitted and prohibited uses.

4.3 Compliance Responsibility

Creators are solely responsible for ensuring that their Assistants comply with all applicable laws and regulations, including data protection laws, consumer protection laws, the EU AI Act, and any sector-specific regulations relevant to their Agent's domain. Deputise does not review or approve Assistants for legal compliance and makes no representation that any Agent on the platform is compliant with any particular legal requirement.

5. Creator Terms

5.1 Publishing Assistants

Creators may publish Assistants on the marketplace subject to these Terms and any applicable guidelines we publish. By publishing an Agent, you represent and warrant that:

  • You have all necessary rights, licences, and permissions to the content, data, and configurations comprising your Agent
  • Your Agent does not infringe the intellectual property or other rights of any third party
  • Your Agent complies with all applicable laws and regulations
  • Any descriptions, capabilities, and limitations you state for your Agent are accurate and not misleading

5.2 Creator Responsibilities

As a Creator, you are responsible for:

  • The behaviour, outputs, and consequences of your Assistants
  • Providing accurate descriptions of your Agent's capabilities, limitations, and intended use cases
  • Ensuring appropriate content moderation and safety measures within your Assistants
  • Responding to user feedback, complaints, and support requests related to your Assistants in a timely manner
  • Complying with transparency requirements, including clearly disclosing that users are interacting with an AI system
  • Maintaining and updating your Assistants to address bugs, safety issues, and compliance requirements

5.3 Content Review

We reserve the right (but have no obligation) to review, moderate, refuse, or remove any Agent or content that we believe, in our sole discretion, violates these Terms, our Acceptable Use Policy, or applicable law, or that poses a risk to users, third parties, or the platform.

6. Consumer Terms

6.1 Use of Assistants

As a Consumer, you acknowledge and agree that:

  • Assistants are AI-powered tools that may produce inaccurate, incomplete, or inappropriate outputs
  • You should not rely on Agent outputs for consequential decisions without independent verification and, where appropriate, professional advice
  • Your interactions with Assistants may be logged and processed in accordance with our Privacy Policy and the Creator's applicable privacy practices
  • Any transaction or arrangement you enter into with a Creator or through an Agent is between you and the Creator; Deputise is not a party to such arrangements except as expressly stated

6.2 Feedback and Ratings

You may provide feedback, ratings, and reviews of Assistants. Such content must be honest, accurate, and not abusive. We reserve the right to remove feedback that violates these Terms.

7. Marketplace Transactions

7.1 Fees and Payment

Certain Assistants or features on the platform may be offered for a fee. Where applicable:

  • Prices will be displayed before you commit to a purchase or subscription
  • All fees are stated in GBP unless otherwise indicated, and are exclusive of VAT or other applicable taxes unless stated otherwise
  • We accept payment via the methods displayed at checkout (processed by our third-party payment provider)
  • You authorise us to charge your chosen payment method for all applicable fees
  • For subscriptions, you consent to recurring charges at the applicable interval until you cancel

7.2 Creator Payouts

Creators who earn revenue through the marketplace will be paid in accordance with our Creator Payout Terms (as published separately or within the Creator dashboard). We retain a platform fee (as disclosed on the platform) from each transaction before disbursing the remainder to the Creator. Payout schedules, minimum thresholds, and supported payout methods are detailed in the Creator dashboard.

7.3 Refunds and Cancellations

Subscription cancellations take effect at the end of the current billing period. You will retain access to the Service until the end of the period you have paid for.

Refund eligibility depends on the circumstances and the applicable consumer protection laws in your jurisdiction. If you are a consumer in the UK or EU, your statutory rights are not affected by these Terms (see Section 16).

If you believe you are entitled to a refund, contact us at support@deputise.ai.

7.4 Price Changes

We may change the fees for the Service or any marketplace listing at any time. For subscription services, price changes will take effect at the start of the next billing period following notice. We will give you at least 30 days' notice of any price increase.

7.5 Taxes

You are responsible for any taxes applicable to your use of the Service or your marketplace transactions. We will collect and remit taxes where required by law.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its software, design, trademarks, logos, documentation, and all other proprietary materials, is owned by or licensed to Deputise Ltd and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited licence to use it as described herein.

8.2 Your Content

You retain all intellectual property rights in the content you submit to the Service ("Your Content"), including Agent configurations, training data, prompts, instructions, and any other materials you upload or create.

By submitting Your Content to the Service, you grant Deputise a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, display, and distribute Your Content solely for the purposes of operating, providing, and improving the Service, and for facilitating your use of the marketplace. This licence continues for the duration your content remains on the platform, and terminates when you delete your content or account, except to the extent that:

  • Your Content has been incorporated into transactions already completed
  • Retention is required for legal compliance or legitimate dispute resolution
  • Cached or archived copies exist in routine backups (which will be purged in accordance with our standard retention schedule)

8.3 Marketplace Content Licence

By publishing an Agent on the marketplace, you grant Consumers a limited, non-exclusive, non-transferable, revocable licence to use your Agent in accordance with these Terms and any additional terms you specify in your Agent's listing. This licence does not transfer ownership of any intellectual property.

8.4 Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without obligation to you.

8.5 DMCA and IP Complaints

We respect the intellectual property rights of others. If you believe that content on the Service infringes your intellectual property rights, please contact us at legal@deputise.ai with:

  • A description of the copyrighted work or other intellectual property you claim has been infringed
  • A description of the material you claim is infringing and its location on the Service
  • Your contact information
  • A statement that you have a good faith belief that the use is not authorised
  • A statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act on their behalf
  • Your physical or electronic signature

We will respond to valid notices in accordance with the U.S. Digital Millennium Copyright Act (DMCA), the UK Copyright, Designs and Patents Act 1988, and the EU Copyright Directive, as applicable.

9. AI-Generated Content and Outputs

9.1 No Guarantee of Accuracy

AI-generated outputs provided through the Service are produced by third-party AI models and are not guaranteed to be accurate, complete, current, reliable, or free from bias. Deputise does not endorse, verify, or take responsibility for any specific output generated by any Agent on the platform.

9.2 Ownership of Outputs

Ownership of AI-generated outputs is a developing area of law. To the extent permitted by applicable law, outputs generated through your use of an Agent are considered to be owned or controlled by you (the user who prompted the output), subject to any applicable third-party AI model provider terms. Neither Deputise nor the Creator claims ownership of outputs generated for you, except where the output incorporates the Creator's proprietary content as part of the Agent's design.

9.3 Responsibility for Use

You are solely responsible for how you use AI-generated outputs, including ensuring that your use complies with applicable laws, does not infringe third-party rights, and is appropriate for your intended purpose.

10. API Terms

10.1 API Access

We may provide access to the Service via an Application Programming Interface ("API"). Use of the API is subject to these Terms and any additional API documentation or guidelines we publish.

10.2 API Restrictions

In addition to the general restrictions in Section 4, you agree not to:

  • Exceed any rate limits or usage quotas we impose
  • Use the API to build a competing product or service
  • Redistribute API access to third parties without our prior written consent
  • Use the API in a way that could damage, disable, or impair the Service

10.3 API Changes

We may modify, deprecate, or discontinue the API (or any part of it) at any time. We will use reasonable efforts to provide advance notice of material changes, but are not obligated to maintain backward compatibility.

10.4 Liability

We bear no responsibility for any damages or losses resulting from your use of the API or any third-party product or service that accesses the Service through the API.

11. Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

Where you act as a data controller and Deputise processes personal data on your behalf (for example, where your Agent processes end-user personal data), you agree to enter into our Data Processing Agreement ("DPA"), which is available on request. You are responsible for ensuring that you have a lawful basis for any personal data processing that occurs through your use of the Service.

12. Disclaimers and Limitation of Liability

12.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free from viruses or other harmful components, or that any defects will be corrected.

12.2 AI Disclaimer

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR USEFULNESS OF ANY AI-GENERATED OUTPUT. AI MODELS MAY PRODUCE OUTPUTS THAT ARE INCORRECT, MISLEADING, BIASED, OR HARMFUL. YOU USE AI-GENERATED OUTPUTS AT YOUR OWN RISK.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Deputise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or in connection with these Terms or the Service, regardless of the theory of liability
  • Deputise's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you to Deputise in the 12 months preceding the event giving rise to the claim, or (b) £100
  • Deputise shall not be liable for any actions, content, outputs, or omissions of Creators, Consumers, Assistants, or third-party AI model providers

12.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 (UK) or equivalent consumer protection legislation

13. Indemnification

You agree to indemnify, defend, and hold harmless Deputise Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service
  • Your Content, including any Agent you create or publish
  • Your breach of these Terms or any applicable law
  • Your infringement of any third-party rights
  • Any dispute between you and another user of the Service

14. Suspension and Termination

14.1 Termination by You

You may close your account at any time through the account settings or by contacting us at support@deputise.ai. Upon account closure, your right to use the Service ceases immediately, subject to any outstanding payment obligations.

14.2 Suspension and Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, at any time and without prior notice if:

  • You breach these Terms or any applicable law
  • We reasonably believe your account has been compromised
  • Your use of the Service poses a risk to other users, third parties, or the platform
  • We are required to do so by law or regulatory order
  • We discontinue the Service or any material part of it (in which case we will provide reasonable notice where practicable)

14.3 Effect of Termination

Upon termination:

  • Your licence to use the Service is immediately revoked
  • We may delete your account data in accordance with our Privacy Policy and data retention schedule
  • Any outstanding fees remain payable
  • Provisions of these Terms that by their nature should survive termination will continue in effect, including Sections 8 (Intellectual Property), 9 (AI-Generated Content), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), and 17 (Governing Law)

15. Dispute Resolution Between Users

Deputise is a platform facilitator. Disputes arising between Creators and Consumers regarding Assistants, transactions, or content should be resolved directly between the parties. We may, at our discretion, provide mediation tools or processes, but are not obligated to do so and are not responsible for the outcome of any dispute.

We reserve the right to take action (including suspending accounts or removing content) in response to disputes where we believe there is a violation of these Terms or a risk to the platform.

16. Consumer Rights

If you are a consumer (an individual acting for purposes outside your trade, business, craft, or profession), nothing in these Terms affects your statutory rights under applicable consumer protection laws, including:

  • UK: the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Consumer Protection from Unfair Trading Regulations 2008
  • EU: the Consumer Rights Directive (2011/83/EU), the Unfair Contract Terms Directive (93/13/EEC), and applicable national consumer protection legislation
  • Australia: the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)

Where these Terms conflict with your mandatory statutory rights, your statutory rights shall prevail.

16.1 Right of Withdrawal (UK and EU Consumers)

If you are a consumer in the UK or EU, you have the right to cancel a purchase within 14 days of the date of purchase without giving any reason ("cooling-off period"). To exercise this right, contact us at support@deputise.ai.

If you have accessed or used the digital content or service during the cooling-off period with your prior express consent and acknowledgement that you lose your right of withdrawal, the right of withdrawal will not apply.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that:

  • If you are a consumer resident in the EU, you may bring proceedings in your country of residence and you benefit from any mandatory consumer protection provisions of the law of your country of residence
  • If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your part of the United Kingdom
  • Nothing in this section limits either party's right to seek interim or injunctive relief in any court of competent jurisdiction

17.1 EU Online Dispute Resolution

If you are a consumer in the EU, you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and any other policies incorporated by reference, constitute the entire agreement between you and Deputise relating to the Service.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government action, internet or telecommunications failures, or third-party service provider outages.

18.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@deputise.ai.

19. Contact Us

If you have questions about these Terms, contact us at:

Deputise Ltd 71-75 Shelton Street Covent Garden London WC2H 9JQ

Email: legal@deputise.ai